Question 1

What time do tours depart?

Accepted Answer

All tours depart at dawn, typically around 7:00 AM. This is when the rainforest is coolest, quietest, and most alive. You'll be back before the heat of the day and before the crowds arrive.

Question 2

How many passengers per tour?

Accepted Answer

Maximum 6 passengers. Every tour is private to your family or group, no strangers, no sharing.

Question 3

Are child seats provided?

Accepted Answer

Yes. We provide AS/NZS 1754 certified child seats and booster seats at no extra charge. Request the appropriate seats when booking.

Question 4

Do you pick up from Port Douglas or Cairns?

Accepted Answer

Yes. We pick up from Cairns, Northern Beaches, Palm Cove, Port Douglas, and surrounding areas. A pickup surcharge applies for locations outside Kuranda/Smithfield.

Question 5

Can you accommodate mobility needs?

Accepted Answer

Our Toyota Land Cruiser requires a step-up entry (approx. 45cm). We can assist with boarding, transport foldable wheelchairs, and adjust the itinerary for your pace. Get in touch before booking and we will talk through what works for you.

Question 6

Is there anything I need to bring?

Accepted Answer

Just comfortable shoes, sun protection, and a sense of adventure. We supply everything else: meals, refreshments, specialist equipment, and child seats if needed.

Question 7

What if it rains?

Accepted Answer

Light rain makes the rainforest even more atmospheric, waterfalls are fuller and wildlife is more active. It's a tropical rainforest, so rain is part of the experience. We tour in all weather.

Question 8

How do I pay?

Accepted Answer

We accept credit/debit cards and digital wallets (Apple Pay, Google Pay) via Stripe. Bookings 28+ days out require a deposit with the balance due 7 days prior. Closer bookings require full payment at booking.

Question 9

What is the cancellation policy?

Accepted Answer

Day tours: 7+ days notice for a full refund, 24 hours–7 days for 80% refund, less than 24 hours no refund. Multi-day expeditions are bespoke and have their own terms confirmed in writing before deposit.

Question 10

Can I design my own birding trip?

Accepted Answer

Yes. Our multi-day expeditions are fully custom — we plan around your target species, fitness, and dates. Submit an enquiry at /tours/birding-expeditions and Clayton will craft an itinerary.

Frequently Asked Questions